Legal / 04
Warranty Statement
Last updated: 8 October 2026
This statement explains the warranties that apply to work performed and hardware supplied by ATLAS Lock & Key. It is read together with our Return & Refund Policy and the Australian Consumer Law statement.
1. Workmanship warranty
We guarantee our mechanical locksmith workmanship for 30 days from the date of completion. If a fault attributable to our installation or workmanship arises within that period, we will return and remedy it at no charge.
2. Manufacturer warranty on hardware
Locks, safes, smart locks, and other hardware we supply carry the manufacturer's warranty — typically 12 months for digital and electronic products, and varying periods for mechanical hardware. We will pass on the full benefit of any manufacturer warranty and assist with claims where possible.
3. What is not covered
Warranties do not cover damage caused by misuse, force, attempted forced entry after installation, modification by third parties, environmental factors, or normal wear and tear. Battery life in electronic hardware is not covered.
4. Making a warranty claim
Contact us with your invoice or job number and a description of the fault. Where the claim relates to manufacturer hardware, we will liaise with the manufacturer on your behalf and arrange repair, replacement, or refund as appropriate.
5. Consumer guarantees
Our warranties are provided in addition to, and do not limit, the guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.