Legal / 03
Terms of Service
Last updated: 8 October 2026
These terms set out the basis on which ATLAS Lock & Key provides locksmith services. By engaging our services you agree to these terms. They apply together with our Privacy Policy, Return & Refund Policy, and Warranty Statement.
1. The service
ATLAS Lock & Key provides residential, commercial, automotive, safe, emergency, and security-upgrade locksmithing across Bulimba and greater Brisbane. All work is performed by, or under the supervision of, a Queensland master-licensed locksmith.
2. Quotes and pricing
Where possible we provide pricing before attending. For emergency and on-site work, a firm quote is given on site before any work proceeds. You are not obliged to proceed with on-site work until you have accepted the quote. A call-out fee may apply to cover dispatch and assessment.
3. Proof of authority
Before granting entry to a property or vehicle we may require reasonable evidence that you are authorised to access it. This protects you and the property owner and is a standard requirement of licensed locksmith practice.
4. Payment
Payment is due on completion of the work unless prior account arrangements have been made. We accept common electronic payment methods and, for business clients, may offer account terms on approved credit.
5. Limitation of liability
To the extent permitted by law, our liability for any service is limited to re-supplying the service or paying the cost of having the service supplied again. Nothing in these terms excludes guarantees that cannot be excluded under the Australian Consumer Law.
6. Cancellations
You may cancel a booked appointment by contacting us. A call-out fee may apply where a technician has already been dispatched. Emergency dispatch may be cancelled up until the point the technician arrives on site.